If your question is *not* about Inscribe Your Life, please click here
| Under normal circumstances, it will take up to 2 business days for you to get a reply to your Help Desk Request. Our personal goal is to respond to your request within one business day, however, during large promotions (like Inscribe Your Life™) we can bring in many new customers in a short period of time, and this can create some backlog. During those times, a response may take a little bit longer (not usually, though). |
Please read the FAQ below before submitting a Help Desk Request. It has answers to many of the most commonly asked questions.
When creating a Help Desk Request, please be as detailed as possible. Mention the product(s) you purchased, the date and time you purchased, the price you paid, your receipt number(s), how you paid, along with a complete description of your problem. Feel free to include any screen shots or video you made to show the problem. We look forward to helping you with your problem.
- How and When Will My Product Be Delivered?
- What If My Valid Credit Card Was Declined?
- What If I Didn't Get My Download Link?
- What If I Can't Log Into The Membership Site?
- Do You Accept PayPal?
- Can You Physically Send Me a CD or DVD With the Inscribe Your Life Program On It?
- Will I Get a Receipt?
- When Is My Credit Card Charged?
- What Is Your Privacy Policy?
- How Secure Is Your Website?
- How Do I Reach Customer Support?
- What Is Your Refund Policy?
- How I Make A Help Desk Request?
- What Is Your Refund Policy?
- Why Can't I Just Ask My Credit Card Company For a Refund?
- How Will My Money Be Refunded?
- What Is Your Cancellation Policy?
- What's the Difference Between A Refund and a Cancellation?
- What About People Who Abuse the Refund Policy?
Currently, all products are delivered immediately via the internet after your transaction is completed. You should be automatically redirected to the program download page. Additionally, you will also receive an email with details on how to download your product.
If for some reason you have not received access to your program within a few hours, please contact the Help Desk so that we can make sure you receive the program.
Some debit cards do not process correctly (we don't know why), so if you're having trouble then also try purchasing through PayPal.
Check your 'Spam' and 'Bulk' folders to make sure my email did not get lost there.
If you still can't find an email with the download link, please contact us. Be sure to include your receipt number so we can verify your purchase in the database.
First doublecheck that you are using the username and password that we emailed to you. If that doesn't work, try manually typing in the username and password, or copying the password and pasting it into the login form.
You can also visit the membership site and clicking the 'Forgot Password' link. You can get to the Inscribe Your Life Members Area here:
http://www.InscribeYourLife.com/members
If that doesn't work, please write a Help Desk Request. Be sure to include your receipt number so we can verify your subscription in the database.
We do support PayPal, and you can find this option on the order form.
Unfortunately, this is not possible. At this time, Inscribe Your Life™ is only available for download from the internet.
Upon completing your transaction, you will receive a receipt via email that you should save.
Your credit card will be charged immediately; however, it may take a few days for the charge to show up on your credit card statement.
I respect your privacy completely. You can read the full privacy policy at the link below:
==> Privacy Policy
I take security very seriously. My order processing site is scanned daily for potential security threats by McAfee Secure, one of the most trusted companies in internet security. Whenever you see the image below on your order form, you can click it to verify that the site is certified McAfee Secure.
 | (Note: This example image is not clickable) |
Additionally, all transactions between your computer and my website are encrypted using a verifiable SSL (Secure Sockets Layer) certificate.
You can verify that my website's SSL certificate is up to date by looking at the bottom of the right side of your browser for this lock icon:
Note: In some browsers, this lock icon may be at the top of your browser next to where you type in website addresses.
At no time, for any transaction, does any human (even me) personally have access to your full credit card information. It is all handled seamlessly, securely, and automatically.
To receive the quickest response, I recommend you contact me via the Help Desk here: Customer Help Desk. We strive to respond to all inquiries within 2 business days, although it's not uncommon to receive a response more quickly.
If the above FAQ did not answer your questions relating to orders, please write a Help Desk Request. IMPORTANT: If you are requesting assistance with something other than an order, please review the additional FAQs available on the next page before submitting a help desk request. This is usually the quickest way to get an answer to your question.
It is a priority to protect the best interests of my customers, and as a result I have a very generous return policy. Within one year of purchase of a digital product or making a donation, all refund requests will be honored for any reason. Refunds are usually processed within 2 business days, though it may take up to 7 days during launch times when we receive thousands of new customers within a very short time period.
IMPORTANT: For all refund requests, you must use the program for at least 3 full weeks, and you must contact my help desk directly at ChrisCadeHelpDesk.com.
After 1 year, refunds will be honored at the sole discretion of ChrisCade.com For recurring billing products (memberships and e-courses), you may request refunds for the most recent transaction as long as it is within 7 days since that transaction.
This is an important question to ask, and the answer is even more important so please read carefully...
When the customer directly requests a refund from the credit card company, it's no longer considered a refund; the credit card company calls it a "chargeback." This is basically telling the credit card company that you did not authorize the purchase, that I have acted in an unethical manner, and it is roughly equivalent to saying that I stole your money and refuse to give it back.
When you request a chargeback from the credit card company, they will start a long process that requires me to prove that you actually purchased the product legitimately. If I successfully prove the transaction was legitimate, then the credit card company will not refund your money, and they may charge you up to $500 in penalties (depending on various factors). In addition, they will charge me a fee just because you cost them time and money by going to them instead of to me. As you can see, not only does this mean it costs everyone more money to be of service to you and others, it also means that it will take you much longer to get your refund than if you had contacted me directly.
Therefore, your credit card company should only be contacted if you really did not purchase the product, or if there is a serious problem that you and I have tried to resolve together but that we were unable to do so successfully. I believe this is extremely unlikely because I strive for positive feedback, harmonious relations and even some friendships (feel free to connect with me directly. So if there is a problem, I look forward to working together with you so that we can resolve it.
I have always been extremely fair and make my best efforts to support customers to a degree that goes above and beyond what is expected.
In most cases, your money will be refunded by the same payment method that you originally used for the transaction. You may also request a credit towards any future purchases you make with me.
To cancel any recurring transactions, such as memberships, click here to write a help desk request, and I will process it usually within 2 business days.
A cancellation for a recurring billing product means that you will not be charged in the future for further recurring payments. No refund is explicitly given unless you request a refund in addition to the cancellation.
A refund means that I will give you back the money that you originally paid me for a specific transaction. If you are requesting a refund for a recurring billing product, also note that your subscription will be cancelled (you won't be charged again in the future for that product).
If it appears that somebody is intending to defraud by purchasing products and frequently requesting refunds, that person may be blocked from making future purchases. In all situations, it will first be discussed with the people involved to clearly understand their reasons for frequently requesting refunds in the event that there is an opportunity to improve customer service and/or the products.
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